Propuesta de mejoramiento en la calidad del servicio de entrega final por el transportador en Transcarga S.A.

Abstract

The growing competition of goods and services in the formal market merits a drive for creativity and sacrifice on a day-to-day basis, measuring and overcoming barriers that fall on operational and service levels will be fundamental in the value chain for sustaining the clients. Identifying the daily needs of organizations that are not accustomed to the analysis and segmentation of their operations, is an essential input for business growth and to recognize in the lessons learned the value of their service processes, for this particular case areas work disintegrated and responsibilities are transferred where they finish their activities, this teaches the importance of integrating internal and external processes and collaborative work, which will require human and economic resources perhaps not contemplated, but that in the long term enrich the social purpose of the business. In this exercise, new ways of relating business between companies, clients and suppliers under outsourcing are reported, but in addition to the responsibility that falls on the relationship for each associate as an integral part of the whole and its impact on the quality that the service it requires to diminish the claims or novelties expressed by the dissatisfaction of the client.