Mejoramiento del proceso productivo de la empresa Meriendas Tati’s en la ciudad de Bucaramanga

Abstract

This work shows the intervention carried out in the “Meriendas Tati’s” microenterprise, to increase its productivity. The company is in the city of Bucaramanga, has 20 employees and 8 points of sale. The work was developed in three phases: a diagnosis, the design of an action plan and implementation of improvements, and the measurement of the results and intervention indicators. The methodology transferred from the National Institute of Industrial Technology INTI of Argentina was followed, identifying the main topics for improvement with a validated instrument, the joint construction of the actions to be developed in the company involving the management of the company including times and budgets to finally measure results with key performance indicators. In the diagnosis, the company obtained a general score of 1.7 out of 5 points, indicating a critical state, exacerbated by the COVID-19 pandemic. In total, 30 improvement actions were developed, 19 in the production area, 6 in the management area and 5 in the commercial area. It was possible to build the company's website and implement an internal system for order scheduling developed in a web environment. In terms of production, an increase in productivity was evidenced, going from 345 units / hour to 840 units / hour. The company improved 88% regarding the initial diagnosis raised and has started the path of continuous improvement.