Cambios de configuración en PBX administrada

Abstract

Communication has a very important role in globalization, since it allows to establish relationships in different personal, commercial or business environments, Telmex Colombia SA currently united with Comcel called Claro Colombia is one of the main telecommunications companies in Colombia whose mission is Provide access and use of telecommunications, offering state-of-the-art products such as VoIP telephony services, through distributed and managed PBX. This report details the business practice developed in the area of ​​configuration changes of the managed PBX for corporate clients, in which different activities such as changes in the configuration of phones, MAC, call permissions, voice mailboxes, directories corporate, line groups, calls and call forwarding; It should be noted that around 700 changes were made in which support and advice were provided to customers; Therefore, the rationale for the practice, the objectives with the activities carried out next to the referential framework where technical terms that were managed in practice, will be detailed will be detailed, the activities developed, the contributions and recommendations that facilitated the development of the practice, certain lessons learned and finally the conclusions, references and annexes.