Guía para la integración de las normas ISO-21001:2019 Y NTC-5555:2011 para instituciones de educación para el trabajo y desarrollo humano

Abstract

The institutions of education for work and human development have gained strength in the market, since they have become a complementary tool for high school students because they allow strengthening attitudes and aptitudes to enter higher education or to obtain a job. These organizations, in turn, have managed to have a competitiveness among themselves that make them work to achieve sustained success and the satisfaction of their stakeholders, which has promoted the implementation of methodologies and strategies that allow them to achieve their own business objectives, since At the same time, creating a differentiating line between its competitors, is where management systems appear to give a standard to the methodologies used by organizations and get involved in obtaining the expected success.

Currently, there are multiple management systems that provide standards, both national and international, to certain areas of own organizations and inherent to the business or to improve processes within them, however, for educational institutions there are few directly related For this economic sector, for this reason, organizations such as ISO (International Organization for Standardization) and ICONTEC (Colombian Institute of Technical Standards and Certification) have designed systems aligned with different levels of education, it is there where we find standards such as NTC 5555. : 2011 (QUALITY MANAGEMENT SYSTEM FOR TRAINING INSTITUTIONS FOR WORK) and ISO 21001: 2019 (QUALITY MANAGEMENT SYSTEM FOR EDUCATIONAL ORGANIZATIONS), with these standards the standardization institutions seek to exalt the qualities, initiatives and quality of education, achieving high competitiveness in the era of globalization in which we found ourselves sections.

In order to obtain high quality and sustainable development in their businesses, the organizations under study have independently implemented various methodologies that have allowed them to achieve their short and medium-term objectives. What is sought with the integration of these two standards, is to create a guide that allows focusing and improving efforts in each of the areas that are part of training institutions for work and human development, achieving the focus on processes and to continuous improvement taking into account the high-level structure proposed by the ISO and the quality management model proposed by the NTC, through the use of the 5S methodology that allowed creating a correlation of requirements for each of the standards without affecting the quality of education to achieve stakeholder satisfaction and long-term goals.

During the development of this project, challenges, similarities and differences were found within the analyzed standards and, in turn, this allowed determining the best way to achieve the main objective, which is to homogenize the requirements and particularities of the aforementioned standards.