Plan de Mejora para la Cámara de Comercio e Industria Colombo Chilena

Abstract

The training process of the interns has a great relevance in the achievement of the goals of an organization; in the case of the Colombian-Chilean Chamber this does not go unnoticed. During the professional internship, a weakness was observed related to the inconsistency of the services offered and the recurrent change of interns in the commercial area. In response, an improvement plan is proposed to strengthen the training process of interns through the creation of a guide that includes all relevant information about their functions. Accordingly, it became evident that a guide is very beneficial for the development of their responsibilities as it allows unifying processes, facilitating learning and improving the efficiency of their management, however, it is necessary that the guide continues to be adjusted as its implementation progresses, in order to achieve better results.