Creación de la política de humanización de los servicios en la E.S.E Centro de salud municipio de Paramo

Abstract

In municipalities like Páramo, where the population is dispersed and resources are limited, it is fundamental to provide quality medical care with a human approach. Treating each patient with respect, empathy, and clear communication is essential to improve their experience and treatment outcomes. As highlighted by the Ministry of Health, the humanization of care is key to guaranteeing a good service in any environment, especially in rural áreas (Ministry of Health and Social Protection, 2020). Evidence shows that appropriate treatment improves user satisfaction, treatment adherence, clinical outcomes, and fosters a positive work environment that increases staff commitment (Ponce et al., 2006; García y Cortés, 2012). In Colombia, the Unified Manual of Health Accreditation (2020) sets humanization as a mandatory standard, but its implementation remains challenging, particularly in places like the ESE Centro de Salud de Páramo, where limited resources and cultural particularities complicate the adoption of these practices (Ombudsman’s Office, 2022). This research aims to develop a humanization policy tailored to the specific needs of the ESE Centro de Salud de Páramo, to improve the quality of life for users and the well-being of the staff, while meeting accreditation standards and addressing community expectations.