Implementación de un sistema de gestión de la calidad (NTC-ISO 9001:2015) integrado con el sistema de gestión de seguridad y salud en el trabajo, en yopal publicidad

Abstract

The current business reality is significantly impacted by various factors of globalization, according to this, companies are driven to always be at the forefront of technology, willing to change and subject to the normalization of their management. These conditions have emphasized the need to define efficient strategies and actions for the continuous improvement of quality and safety and health at work, as fundamental factors of competitiveness and productivity.

Not exempt from such changes, production and service organizations face challenges in meeting customer requirements, both national and international, and in increasing the efficiency and effectiveness of their operational management, particularly motivated by both internal and international competition. external conditions experienced by the market, as well as the consequences of product and service quality failures.

Added to this, the growing concern to ensure the working conditions of employees in their activities and the different laws that have been enacted in all countries to protect their health and well-being, have forced organizations to pay more attention to these issues and generate strategies to manage and comply with regulations and legal requirements both national and international.

In an increasingly competitive and dynamic environment, companies need to effectively manage their processes and activities, which requires models of management systems that serve as useful tools and that can be easily implemented regardless of the size or economic activity of the organization.

For family companies that work on projects, the environment in the management systems seems to be a bit more complicated, due to the little information that is obtained on the tools and implementation strategies and the complexity of their operations. That is why through this consulting work it is intended to establish the phases of diagnosis, planning, design, execution and implementation of a quality management system in accordance with the requirements of the NTC-ISO 9001: 2015 standard in all Yopal Publicidad processes, and their integration with the transversal aspects of the occupational health and safety management system set out in Decree 1072 of 2015.

The development of the consultancy will include a collaborative work between the members of the senior management of the company, its staff and the consulting team, to achieve the best results in the implementation of the integrated management system and contribute to the development and institutional projection of the organization.

In addition, a proposed methodology will be applied from the academic space of Integral Management of the Master in Quality and Integral Management, which is based on the PDCA cycle (Plan-Do-Verify-Act), and comprises 4 stages: Addressing, structuring, application and evaluation and improvement; together with the key integration factors inherent to all organizations, which are represented in the strategic, operational and human components.

Throughout the development of this document, the different activities included in each phase of the methodology described above, the way in which each of them was approached, and the results obtained for the proposed tools will be exposed.