Capitulo 2: Propuesta de comunicación interna para promocionar la participación en sistemas de gestión de la calidad en el sector público colombiano

Abstract

Since the issuance of the Political Constitution of 1991, Colombian public sector entities Colombian public sector entities began a process of transformation and consolidation of their management and consolidation of their management and administration models. At As with the Latin American state sector, Colombia took as a reference the experiences of countries such as Japan, the United States, England and Spain, and incorporated initiatives and tools and Spain, and incorporated initiatives and tools such as the adoption of total quality models total quality models, reengineering and administrative development systems to improve the management of state entities.