DISEÑO DE UN SISTEMA DE GESTIÓN DE CALIDAD EN LA EMPRESA LÁCTEOS DEL ALTIPLANO CB S.A.S EN LOS PROCESOS MISIONALES, BAJO LOS CRITERIOS DE LA NORMA NTC ISO 9001:2015

Abstract

The implementation of a Quality Management System (QMS) offers an efficient and standardized administration by processes, benefiting any company regardless of its size or product/service. This allows identifying risks and opportunities, seeking solutions and satisfaction for all stakeholders. Lácteos del Altiplano CB S.A.S, an agro-industrial company with 5 years of experience in the provincial market, seeks to implement the QMS under ISO 9001:2015. The objective is to optimize mission processes (milk collection, processing, and marketing), reduce cost overruns, improve customer perception, and guarantee product quality. This project will establish the orientation and design needs of the QMS to meet the requirements of the standard, ensuring the correct development of processes and customer satisfaction.