Diseño de un plan estratégico de acuerdo a la metodología “PQM (program on quality management)” en el hospital regional de Sogamoso E.S.E.

Abstract

At the Hospital Regional de Sogamoso Empresa Social del Estado (E.S.E), the need to design a Strategic Plan for the Outpatient Service of the Hospital Billing process was identified, through the PQM Methodology (Program on Quality Management); The development of said methodology contains a diagnosis elaborated through interviews applied to the internal client of the Service, with subsequent descriptive analysis both in the internal and external context in the provision of the service offered. Said analysis of the information provided compiled fundamental aspects and criteria to recognize the current state of the service, identifying the client's perception.

It is for the above that the proposed methodology is applied for the process of the Billing Service of the Regional Hospital of Sogamoso ESE, a methodology that allows defining controlled parameters, for the execution of activities in each area, establishing responsibilities of the positions and improving the control of each of its processes. During the process of collecting information, the structure of strategies and the assembly of the new design of the proposal were diagnosed, where it is evident that the State Social Enterprise is in parallel in a strategic direction that allows it to create new methodologies that propose and optimize the system. of customer service. The application of the P.Q.M. It is specially designed for the Billing Service process, identifying and proposing clear and precise methods for the execution of activities in each area, establishing responsibilities by dependencies and in this way organizing and improving the control of each of its processes.