Documentación y complementación del sistema integrado de gestión de calidad, seguridad de la información, planeación y prestación de servicios SMS de la empresa Telintel S.A EPS.

Abstract

Since its origins, short message service (SMS) has played an important role in society, since it has evolved in terms of technological advances and changes in the way we communicate, making a principle had as task to serve as alert for lost calls or messages to voicemail, nowadays it has become a necessity to be able to communicate with others and even to show how we express ourselves. There is also the possibility of considering the messaging service as a tool for interaction between customers and suppliers. A company may take into account the possibility to send information to the mobile devices of consumers that have linked in cases or services such as: transactions in banking services, confirmation of hotel reservations, refund codes, special offers, status of goods shipment, confirmation access passwords for any platform, among many other functions. This interaction between customer and supplier creates a more pleasant, more informative business environment and promotes the confidence to make consumption of some type of product. That is why it is vital to maintain a constant monitoring of the servers that interact with the mobile networks, quickly finding the system failure and taking corrective actions in a timely manner to provide a minimum and effective response time that increases the quality of service standards.