Implementación de una estrategia para la gestión de los riesgos en el proceso de reparación| a partir de la adopción de referentes estandarizados basado en la NTC-ISO 31000: 2018 en la empresa Motoreste Motors S.A

Abstract

Abstract In the business sector, adverse events often occur that obstruct the normal development of process activities and are usually reflected in economic repercussions for the organization. Obviously, organizations do not have the necessary resources to mitigate and control the risks that may arise until they reach an acceptable residual level; those that represent greater losses for the Motoreste company must be prioritized. For this, in the present work a strategy was designed based on the adoption of standardized references based on the NTC - ISO 31000 for risk management in the repair process. In order to assess, identify and minimize the impact of risks that may materialize. The objectives that were proposed are presented in a four-stage methodology, which are described as follows. In stage 1, a compilation of information about the risks in the automotive sector was carried out and the internal and external context of the organization was identified and the first contact with the company was made in order to schedule the meeting with the manager and the person in charge of the quality area of Motoreste, in stage 2 the consultancy was carried out and in stage 3 the strategy for risk management in the repair process was designed and in the last stage the implementation was developed through the Risksimulator software and a series of procedures that were focused on improving risk management in the activities carried out in the process, said improvement actions, strategies and procedures are part of the result obtained to opt for the title of Specialist in Management and Management of the quality.