Diseño de una propuesta para la estructuración de un nuevo servicio mediante la modalidad de (BPO) subcontratación de procesos de negocio para la empresa LQF LTDA.

Abstract

The present integrated professional work is focused in structuring a new service for the company LQF Ltd. It aims to offer an improvement plan that generates higher revenues for the company and satisfaction for its clients. Research involves different stages of development, first the structuring of the idea, the objective (general and specific), the scope of the project, and the work plan. Afterward, the analysis of the sector (macro and microenvironment) together with the internal variables of the company, then a complete organizational diagnosis must be made, that allows us to establish the general state of the company and thus generate strategies that will be part of the solution proposal that will be delivered to management. That solution proposal presents theoretical references, description, implementation and explanation of how the project was integrated into the organizational architecture. Finally, the project presents an action plan, a balanced scorecard, a strategic map, as well as a timetable, indicators, and costs, and then finalizes the structuring of solid conclusions, reference a complete bibliography, and annexes. The main idea of project is to, through Business Process Outsourcing (BPO), the provision of a subcontracting service for the analysis of raw materials to laboratories producing medicinal products for human, veterinary, agricultural and cosmetic use, enabling customers to reduce response times in their processes, focusing all results on a single supplier, as well as reducing logistics times by not having to carry out several samples of your raw materials.