Informe de opción de grado, práctica empresarial Universidad Santo Tomás Seccional Villavicencio en la oficina de sistema de gestión de la calidad

Abstract

The internship in the Quality Management Office at Universidad Santo Tomás, Villavicencio is an enriching experience that allows students to apply the theoretical knowledge acquired in the career in a real work environment. Among the activities carried out during the internship are the identification and analysis of opportunities for improvement related to quality assurance, the development of plans and strategies for continuous improvement, the implementation of corrective and preventive actions, the monitoring and follow-up of processes, the measurement and analysis of quality indicators, among other components of the system. Thus, Quality Management at Universidad Santo Tomas not only allows students to apply the knowledge acquired in the career, but also gives them the opportunity to acquire soft skills such as teamwork, effective and assertive communication, decision making, adaptability to change, among others. The Universidad Santo Tomas at a multi-campus level has an application called "Siac on line" through which all the processes that integrate the quality management system can develop activities such as: Consultation of the master list of documents (Forms, Procedures, Guides, Matrices, etc.), Follow-up and execution of improvement plans, Registration of Indicators, Risk Management, among other activities that allow the sustainability of the system in the institution. During the four months of practice in the direction of quality management, I emphasize the importance of the process of quality assurance in an organization and the level of commitment involved. The activities and projects that are developed from the direction of quality management allows to achieve the plans, goals and objectives of organizations, whether short, medium or long term, and compliance with quality standards is essential to obtain national and international recognition. Therefore, the directors and the Quality Assurance management are developing strategies to maintain certification in ISO21001:2019 (Quality Management System for Educational Organizations) and ISO 9001:2015 (Quality Management System). In concluding this document, the recommendations and contributions offered to the Quality Management Office and St. Thomas University as a whole are presented. This is because after years of study and time working at the university, a strong sense of belonging is generated in the graduates, who want their alma mater to keep improving continuously.