Propuesta de plan de proyecto para la estructuración de una metodología para optimizar el proceso de recolección y análisis de estadísticas de los servicios que presta el CRAI-USTA a la comunidad tomasina, mediante el estándar de proyectos PMBOK del PMI

Abstract

This document is divided into 6 chapters, as follows: the first chapter refers to the contextual aspects where the problem is stated: in-depth review of the processes carried out in recent years for the collection, integration and analysis of the statistical data, by each of the officials and in each of the activities; in order to look for options to optimize the process and we identified the general objective of the project “Proposal of a project plan for the structuring of a methodology to optimize the process of collecting and analyzing statistics of the services provided by the CRAI-USTA to the Tomasina community, through the PMI PMBOK project standard”, in the second chapter the reference framework emphasizes the project standards of the PMBOK that will be applied to the project, highlighting the delivery of value, stakeholders and systemic thinking; In chapter three, the ten areas of knowledge are developed: integration, scope, schedule, costs, quality, resources, communications, risks, procurement and stakeholders of the project, with the most relevant aspects of information gathering. Likewise, chapter four refers to the results of the research carried out and the viability of the continuity of the project at CRAI-USTA. In the fifth chapter, a brief discussion open to observations and recommendations from those interested in the project is developed and to conclude in the sixth chapter, the conclusions of the research are made.