“Estado actual de la protección al consumidor de transporte aéreo en Colombia”

Abstract

This work of degree is the result of a theoretical investigation on the protection of the consumer of the services of air transport in Colombia, in him there meets reflected the worry that exists in the air industry for the constant conflicts that exist from the last years between the different authorities both of vigilance and of regulation, where the aeronautical authority, in this case, the Special Administrative Unit of Civil Aeronautics (Aerocivil) and the Superintendence of Industry and Trade (SIC) they have entered controversy with regard determined the one who is the called one to know the complaints and the claims that there present the passengers of the different airlines who operate in our country. The aeronautical industry has had undoubtedly someone a large-scale development, giving like proved an interest to use in a constant way the service of air transport; in turn, the users of this service have demonstrated increasingly his dissents for breach in the service, it is for this reason that is imperious to know the regulation and fundamental concepts as for right of consumption in the industry of the air sector. In the last years, the Colombian authorities have been very dynamic in the defense of the rights of the passengers of the service of air transport, by means of different mechanisms of protection; it is for this reason, which in this investigation there analyze each of the national and international institutions that guarantee the ideal fulfillment of the protection of each one of the rights of the passengers of air transport in our country.