Diseño del sistema de gestión de calidad para la empresa COVAL S.A bajo la norma NTC ISO 9001:2015

Abstract

Quality management in companies is one of the principles for the optimal development of the market today, allowing improvements in working practices and meeting the needs of customers. The project emerged as a solution to the need to implement a quality management system for the marketing and distribution company COVAL S.A under the standard ISO 9001 version 2015, aspects relevant to the development of the project were established such as the map of processes of the company, the identification of the problem, the objectives to be developed, the research frameworks that allowed to delimit the project; then the methodology with qualitative and quantitative phases was proposed and developed, where it was possible to know the perspective and the level of satisfaction that the clients have about the company, with this, we want to standardize the processes, optimize the times, organization and good management. Finally, an external audit was carried out to IMEL LTDA where objective evidence was obtained, and a corresponding evaluation was carried out.