Diseño de un Plan de Armonización para la Apertura del Servicio de Cuidado Intensivo en la ESE Hospital del Sarare, en base a la interacción de los Requisitos de Habilitación de la Resolución 3100 de 2019, la NTC-ISO 9001:2015 y la Política de Fortalecimiento Organizacional y Simplificación de Procesos del Modelo Integrado de Planeación y Gestión (MIPG)

Abstract

The dynamic health environment, characterized by constant regulatory changes, technological advances and sociopolitical challenges, demands that health services, especially those of high complexity such as Intensive Care Units (ICU), adopt management approaches focused on continuous improvement. . ICUs, when caring for critically ill patients, play a crucial role in the well-being of the population and, therefore, are subject to strict quality and safety standards. In Colombia, Resolution 3100 of 2019 establishes the guidelines for the operation of ICU services, defining the necessary requirements to guarantee quality care for critically ill patients. However, the availability of ICU beds in the country, particularly in regions with challenging sociodemographic conditions such as Arauca, continues to be a significant problem. The main objective of this study was to evaluate compliance with the criteria established in Resolution 3100 of 2019 for the authorization of the Intensive Care Service of the Sarare ESE Hospital. A participatory exercise was carried out with the Quality Management Subprocess to identify the gaps between the current situation of the service and the required standards, in order to guide improvement actions and ensure a safe and efficient opening of the ICU. For this research, a quantitative approach with a descriptive and analytical design was adopted. Initially, an exhaustive review of current regulations and institutional documents related to quality management was carried out. Subsequently, an evaluation instrument was designed and implemented in an Excel spreadsheet, which made it possible to systematically and objectively record the status of compliance with each verification criterion of the seven qualification standards applicable to the Intensive Care Service. This instrument, developed specifically for the Sarare ESE Hospital, facilitated accurate and effective data collection, contributing to the evaluation and continuous improvement of the service.