Mejoramiento de la gestión de calidad en las líneas de productos genérico y personalizado en la empresa Carbolsas S.A.S

Abstract

This work demonstrates the participation conducted in the company Carbolsas S.A.S., with the purpose of increasing quality management. The company has a production plant and point of sale in the city of Bucaramanga. The project was developed with three objectives, identifying a diagnosis of the company, the development and implementation of a quality improvement plan and ending with the indicators calculated the costs generated by the non-quality, in addition to comparing indicators measuring the effectiveness of the implemented methodologies. Different quality techniques were implemented such as the 5'S, the Pareto diagram, the Ishikawa diagram, among others, looking for the causes and effects found in the different processes of the Carbolsas production area. According to the methodologies applied, these defects were controlled and reduced to implement continuous improvement not only in quality but in all aspects of the company. In addition to a favorable production report, productivity and quality indicators increased thanks to the planning, elaboration, execution, and continuous improvement.