Salud oral en Colombia, un análisis de PQRS

Abstract

Introduction: Oral health is an essential part of general health and a determining factor for quality of life. therefore, oral health is based on maintaining a psychosocial balance at the oral and general level, which contributes to complete well-being in favor of maintaining an adequate quality of life (1). The satisfaction of the right to oral health is a topic of bioethics and is necessary to achieve human life based on dignity. Satisfaction represents that subjective experience of compliance or not of the expectations that a subject has regarding the services provided, in this case, in the provision services that provide oral health care (2,3). However, despite the fact that the system has managed to expand coverage, it is recognized that difficulties have been identified in the provision and access to health services with equity and quality, in addition to problems in the surveillance and control processes. These difficulties highlight the need to develop more equitable relationships, with strategies and measures that allow for universal care and provide better care options for the oral health of the Colombian population (3,5).

Objective: To identify the specific reason for the most frequent PQRS in oral health reported to the SNS in Colombia during 2018. Material and method: a review of the oral health term, PQRS, regulations in Colombia was carried out. Subsequently, a univariate quantitative analysis was carried out from secondary sources, with a sample of 2,261 PQRS collected in the Excel® database of free access to the SNS in oral health in Colombia for the year 2018. The bibliographic review was carried out in different databases: PubMed, Scielo, Google Scholar, articles on general oral health and PQRS were taken together with the regulations in Colombia, with no year limit on their publication.

Analysis and discussion of the results: the most frequent specific reasons for PQRS in oral health reported to the SNS: follow-up of the filing number with 638 PQRS, followed by the lack of opportunity in the allocation of appointments for basic dental consultation with 433 PQRS and lack of opportunity in the allocation of appointments of specialized medical consultation of other medical specialties with 321. The territorial entity or department that registered the highest PQRS in oral health was Bogotá, regarding the affiliation regime, the contributory was the one that registered the highest number of PQRS. Likewise, the health promoting entity that presented the most PQRS was Famisanar, with the age range between 38 and 49 years of age reporting the highest number of PQRS and it was women with 60% compared to 40% of men. who reported more PQRS during 2018 in Colombia.