Diseño de un modelo del sistema de gestión de calidad para los procesos operativos de la promotora de eventos y servicios turísticos germinar S.A.S bajo la NTC ISO 9001:2015

Abstract

The promoter of events and tourist services Germinar, is a company that is dedicated to the organization and development of events, has an excellent reputation thanks to the quality of the events held in its facilities and the timely attention of its clients by the talent linked to the organization, always willing to implement the necessary improvements to satisfy the needs of customers and interested parties, which is why it is intended to implement a Quality Management System under the requirements of the NTC-ISO-9001: 2015 standard. Three stages are proposed that will allow the correct implementation of the quality management system; In the first stage, the context of the organization will be established, which will allow establishing the quality policy and objectives, in order to minimize the risks to which the organization is subjected daily and thus improve the quality of the processes of the organization. organization. The second stage consists in carrying out an evaluation of the organization and defining the scope of the operational processes, which will help design strategies and establish the aspects to improve, update or modify. Finally, stage three will be executed, with the support of the data and results obtained in the previous stages, the organization's quality management system will be proposed, leaving a solid foundation for its future implementation.