Diseño infografico sobre proceso de atención cliente asistencial en Colombia

Abstract

With regard to the Assistance Client Care Process (PACAS) is a group of standards of accreditation in Health in Colombia that seeks through a systemic approach, that the care in the Health Provider Institutions (EPS) is centered on the user and his family, in the continuous improvement of quality and in the risk approach. Specifically, the PACAS standards are met during the care provided directly to the user and his family by the healthcare personnel and involves a series of small, permanent and consistent actions over time, based on the humanization of the services. To strategically establish the above, the Manual of Accreditation in Ambulatory and Hospital Health of Colombia is developed, as well as the PACAS standards group, which is divided into 11 subgroups, namely: Patient Rights, Patient Safety, Access, Registration and Admission , Needs assessment on admission, Care planning, Treatment execution, Care assessment, Outpatient and follow-up, Reference and counter-referral and Network-integrated sites.