Plan de Mejora Continua Prácticas Profesionales Dsv Air and Sea S.A.S

Abstract

This document aims to provide a continuous improvement tool for DSV Air & Sea in the Healthcare operations area, in air import traffic (FIA), with the aim of making operational processes more efficient. DSV Air & Sea is a multinational freight forwarder, 4 recognized worldwide for providing logistics and transportation solutions to thousands of companies. This work was carried out during the internship period from January 9 to July 9 at the Bogotá offices. During this period of time, different external and internal factors in the company were analyzed, opportunities for improvement within the operation and in the delivery of the service, seeking to make the different processes carried out by the operatives on a daily basis more efficient and user-friendly, in the same way finding that a great solution for this can be the reporting by the operatives of the problems or factors to improve in their processes, and consequently, the search for joint solutions with the team, in order to have a better development and control over their Shipments that allows them to present a better service and increase the number of vessels per month, generating in turn more income for the company