Proceso de estandarización de la parte operativa en el sistema. Creación de Herramientas didácticas para explicación del sistema de TRACE.

Abstract

A crucial need has been identified to improve the TRACE (enterprise operating system) interface to facilitate its use, especially for new users who are not familiar with the system. This has motivated the development of a specific improvement plan that focuses on simplifying the operational process and improving the user experience. The proposed improvement plan focuses on developing a step-by-step tool or guide within TRACE, designed to guide new users through the system's functionalities and processes. This resource seeks to minimize the learning curve, improve efficiency in task execution and increase overall user satisfaction, which in turn will contribute to the operational efficiency and success of TIBA's import and export operations. Implementation of this plan will require collaboration between IT, Customer Service, and other operational departments to ensure the guide is comprehensive, easy to understand, and effective in supporting new users. Additionally, feedback methods will be established to evaluate the effectiveness of the tool and make continuous adjustments based on user experiences. With this improvement plan, TIBA seeks to strengthen its operational capacity and maintain its position as a leader in the logistics sector, ensuring that all TRACE users, both new and existing, can navigate and use the system with confidence and efficiency.