Análisis del proceso de facturación sustentado en el modelo estándar de control interno MECI, en el Hospital Regional García Rovira E.S.E (HRGR)

Abstract

The present work of degree, aims to propose improvement actions to the billing process at the ESE Regional Hospital Garcia Rovira, so as to achieve the reduction of glosses, the minimization of reprocessing and speeding up the times of customer service and external of the Institution. In order to comply with the above, the descriptive methodology was used, through which the problem was described, then the diagnosis was made with which the development of the activities and, in turn, the weaknesses present in each of them were identified. Next, a pilot test was carried out in which the behavior of certain specific activities in billing was observed, and finally, based on the problems identified, the improvement options were raised, with which the optimization of the process is sought, taking into account the guidelines provided by the MECI tool.