Dirección y Estructuración del SGC para Godoy Cordoba Abogados S.A.S.

Abstract

Through this research, the methodology for the successful implementation of NTC ISO 9001:2015 in the company Godoy Córdoba Abogados S.A.S. is established. The study determines the need for the creation of the Quality Management System (QMS) for the structure, control, monitoring, and sustainability of the company; thus, it concludes that the implementation of the QMS strengthens operational efficiency, regulatory compliance, and continuous improvement, which optimizes competitiveness in the legal sector and enables participation in bidding processes. The diagnosis carried out reveals strengths in the firm's operations, especially in the use of technology and the legal specialization of the team, but also identifies areas for improvement in document control, risk management, and service traceability. To address these areas, the design of the QMS is based on a process-oriented approach, aligning strategic areas such as legal management, strategic direction, and human management. The proposal includes the creation of a robust document management system that ensures traceability of information and version control. Additionally, performance indicators, periodic reviews, and a continuous training program for staff are proposed, promoting innovation and the use of technologies to optimize processes. Ultimately, the QMS aims not only to comply with regulations but also to foster a cultural shift towards excellence, involving all hierarchical levels in continuous improvement.