Diseño de una propuesta de manual sistematizado de procesos prioritarios para procedimientos corporales, basado en la adopción de una guía internacional de seguridad del paciente, como estrategia de mejora del proceso de habilitación de servicios de salud en la IPS Natural Imagen, Bucaramanga en el 2026

Abstract

This business consulting report describes an organizational intervention carried out at IPS Natural Imagen, a healthcare institution located in Bucaramanga, Santander, Colombia, licensed to provide general medical services and focused on medical-aesthetic procedures. The objective of the consultancy was to strengthen the quality management system through the design of an institutional model for the adoption of clinical practice guidelines, protocols, and procedures, in compliance with Resolution 3100 of 2019. The consultancy originated from findings identified during a licensing inspection conducted by the Health Secretariat, which revealed documentation gaps related to the absence of adopted clinical guidelines, structured protocols, and standardized procedures. To address these findings, the project was developed following the Plan–Do–Check–Act (PDCA) cycle, beginning with an organizational diagnosis, an analysis of the internal and external context, and a review of national and international technical references. As a result, clinical practice guidelines were adopted, institutional protocols were developed, and procedures for the body treatment services area were documented. Additionally, these documents were systematized within the SYSPORTAL technological platform, integrating document management with informed consent processes, clinical recommendations, patient care traceability, and adverse event monitoring. Consequently, the project transformed a regulatory requirement into an opportunity for organizational innovation, strengthening operational efficiency, patient safety, and the competitive positioning of the institution within the aesthetic medicine sector.