Identificación de estrategias para llevar a cabo la implementación de un manual de procesos y procedimientos en el Dpto. Administrativo y Financiero y Dpto. de Producción de Centrofruver del Llano S.A.S.

Abstract

The purpose of this work is to promote the standardization of Centrofruver del llano S.A.S processes by identifying strategies for the implementation of a manual of processes and procedures, in addition to analyzing its culture and renewing its structure, so that it contributes to the performance of routine activities, reduce the margin of operational errors, improve the work environment, allow the goals set by the company to be achieved and, in particular, serve as a guide for making agreements and/or decisions. For this specific case, an academic investigation was carried out aimed at identifying strategies that allow the correct development of the implementation and establishment of a manual of processes and procedures for 2 departments of the company CentroFruver del Llano S.A.S in Aguazul - Casanare: Administrative and Financial Department and Production Department, who currently do not have it and manage within the organization an empirical and improvised development in the daily achievement of each of the processes and procedures that the organization currently manages, and which are the path to the fulfillment of goals and objectives. In the organizational field, the implementation of said manual was carried out with the expectation of deepening, analyzing and making known in the same way, the different models and theories proposed by the various authors and/or experts around the world, and who with their positions They instruct and allow for better use and appropriation of the topic for the companies and researchers in question. The Process and Procedure Manuals are documents that systematically detail the functional activities that must be carried out in the administrative-business unit and also contain information about the events, policies and methods or processes of the organization.