Estrategias para el fortalecimiento del programa de Seguridad del Paciente en la ESE Hospital San Rafael de Concepción

Abstract

Patient safety is considered a priority in healthcare; however, it is not entirely feasible to guarantee that adverse events will not occur. This is due to the interaction between system-related factors and human actions, which could lead to severe consequences, including death. The objective of this project is to propose strategies to strengthen the patient safety program, aiming to contribute to providing safe care to all users during their stay in the emergency and/or observation service at ESE HSR in Concepción, Santander. Method: A qualitative descriptive study was conducted at a first-level healthcare institution. A sample of 118 users was taken from the 170 who attended the emergency and outpatient services during July 2023. A survey on patient safety perception was used for data collection, and the findings were analyzed to interpret the diagnosis provided and to create valid tools to mitigate the occurrence of adverse events in the institution. Results: Weaknesses were found in the application of aseptic techniques, waiting times, and inadequate communication between patients and healthcare staff, which affected the perception of service quality. Conclusions: The diagnosis obtained from the instrument was interpreted, and tools were proposed to strengthen the current patient safety program at ESE HSR.