Práctica empresarial Alltrans Ltda

Abstract

This report develops the practical experience in Alltrans Ltda, a logistics operator company located in the city of Bucaramanga. The main objective was to contribute to the optimization of the supply chain and the commercial area of the company, based on the problematic situation, the risk of loss of knowledge was identified, which through the development of a manual of key procedures, allows to preserve the knowledge in the company and the operational capacity. On the other hand, to support the commercial area of the company with the search for potential clients and to reduce dependence on existing clients, a database obtained from Legiscomex was used, and by carrying out an adequate segmentation, it was possible to classify as potential clients the importing and exporting companies of Santander, as well as to know the company's participation in the market. The first product is expected to document 90% of the procedures related to the air and land export process, as well as those of the invoicing process and other related procedures. The second product is expected to achieve a greater participation in the Santander market with respect to the current participation. These results will be satisfactory for the work team and will be useful to facilitate the hiring of new employees and reduce knowledge leakage. In addition to providing security in its portfolio and reducing dependence on old clients. Finally, recommendations are presented to apply to the products resulting from the improvement plan and other identified opportunities.