Diseño de un plan de mejoramiento en la gestión de la cadena de abastecimiento en la dirección de operaciones de la empresa SOLINSA G.C. S.A.S.

Abstract

This research work has its origin in the challenges represented by the accelerated growth of the SOLINSA company and how this speed and size impacts the operation along the supply chain, challenging it in each of the internal processes, which directly impact in the opportunity and promise of service for customers. The research will be mixed type, not experimental, of the Documentary type since the revisions of bibliographic sources, databases, as well as technological tools (software) will be carried out to make an analysis on the variables that affect management and productivity in the chain of supply, the type of collection is qualitative and quantitative, analyzing information, collecting data, numerical measurements and statistics that lead to the refining of research questions, the sampling will be non-probabilistic, for convenience. In the initial stage of the investigation the approach of the most preponderant problems is observed and they are supported with statistical data of the pharmaceutical sector, then a background is constructed from several optics to give context and to be able to address the diagnostic stage, fulfilling the first specific objective. At a later stage, the operational processes are detailed in the light of a diagnosis that nourishes the construction of six matrices, which contemplate countless variables, internal and external factors and end up highlighting the strongest features and those where processes should be strengthened, fulfilling the second specific objective. In the final stage we proceed to propose an improvement plan with actions and times that support the management of the supply chain in the direction of operations, culminating with pilot tests that reflect the impact of certain actions and recommendations of investments in technology, fulfilling the third and fourth specific objective, as well as the general objective.