Factores que inciden en el “no reporte” de eventos adversos en la prestación de servicios de enfermería domiciliaria.

Abstract

GENERAL OBJECTIVE: To analyze the factors that influence and influence the underreporting of adverse events in health institutions. METHOD: Descriptive, qualitative inductive study developed by means of a survey that guarantees anonymity by means of digital tools, in an institution providing home services in the city of Tunja, which consists of 19 questions which inquire about the nature of the non-reporting of adverse events with a sample of 121 people.RESULTS: 74% of the personnel stated that the institution has an adverse event reporting policy, 68% of the personnel received training on this policy, and 87% perceived that the institution has a culture that fosters collaboration and open communication for reporting, and 80% accepted the clarity of the adverse event reporting process. On the other hand, 23% of the sample say they feel very comfortable reporting signs of unsafe care, 56% of the staff feel comfortable, and about 14% say they feel uncomfortable and very uncomfortable reporting an adverse event, among others. CONCLUSION: Trust should be fostered between the organization and the staff since the factors that influence reporting are: lack of time for reporting, the belief that there are negative consequences for health professionals who report, on the other hand having a clear adverse event reporting process and comfort in reporting adverse events should be for all jobs without fear of retaliation.