Plan de mejoramiento para la empresa Transborder S.A.S.

Abstract

This document aims to present the improvement plan proposed and implemented in the OTM operations area of the company TRANSBORDER SAS, which consisted in the standardization and optimization of the training process for new interns in the area through the creation of an organizational document. The work is structured in the following way: first, the company TRANSBORDER SAS its introduced (origin, its business name, its mission, vision, values, organizational structure and other relevant information for the reader are made known). Next, the central approach of the developed project is described, what is its importance, its scope and limitations, as well as the general objective and the specific objectives that are to be achieved. Finally, the content of the proposed improvement plan for the company is detailed, which consisted in the creation of an "OTM Practitioner's Guide" that serves as a standardization and optimization tool for the training process of future interns who arrive in this area of the company. To carry out their professional practices, the conclusions resulting from the work carried out are also exposed.