Análisis en la estimación del tiempo de la consulta médica y odontológica en la E.S.E centro de salud Motavita.

Abstract

One of the main concerns in the provision of healthcare services, both among healthcare personnel and users, is the estimation of the duration of care. This is because in the vast majority of service-providing institutions, the allotted time is 20 minutes, including the Motavita Health Center, where professionals have expressed through various means that this time is insufficient to provide quality care and meet the requirements mandated by the Ministry of Health and Social Protection. In light of the aforementioned, it is necessary to conduct a thorough study and analysis to determine the duration of medical and dental consultations in order to comply with various regulatory requests and thus ensure optimal quality in the provision of healthcare services. This research aims to measure the actual duration of medical and dental consultations through direct observation, starting from the moment the patient enters the medical or dental office until their departure, using an observation instrument. Patients attended to during the month of September 2023 in the outpatient department of the medical and dental services will be considered, with both services attending to an average of 16 patients daily, totaling 320 per month. To calculate the sample size, the population corresponding to the patients attended to during one month, which is an average of 320, was taken into account, with a 95% confidence level and a 7% margin of error, resulting in 122 consultations as the sample for this research. The expected results of this analysis aim to have the Motavita Health Center ESE adopt and institutionalize the findings from an administrative perspective, standardizing them for implementation. Additionally, these results can serve as a reference point for healthcare institutions of similar complexity levels.