Informe de práctica empresarial en SAP Colombia S.A.S

Abstract

Based in Walldorf, Germany, with offices in more than 130 countries, SAP AG is the world leader in business software and software related services. Founded in 1994, SAP Latin America and the Caribbean (LAC) is today the most important company in enterprise mobile software, analytical solutions and applications; the largest in cloud solutions and is the fastest growing database company. With headquarters in Miami, United States, it has a presence in all countries of the region. SAP has more than 15,000 clients in Latin America and the Caribbean and more than 282 thousand clients globally allowing companies of all sizes and from any industry sector to be more competitive and profitable, make their processes more efficient, enhance the result of their business and reduce costs through technological innovation. Within SAP there are different organizations each with specific objectives aligned with the mission and vision of the company. Active Global Support (AGS) within SAP is the organization responsible for delivering the support that customers globally require. With more than 40 years of experience SAP AGS ensures the continuity of the business of the clients, guides the clients in the improvement of the business processes reducing the total cost of operations and accelerating innovation. This business practice is developed within SAP Active Global Support which, beginning in 2015, was integrated with the SAP Services organization responsible for providing expert consultants according to the needs of customers. This new organization within SAP is called Global Service and Support (GSS).