Plan de Mejora Outsourcing S.A.S BIC

Abstract

In this work, we sought to optimize the activity of monitoring and/or searching for opportunities carried out in professional practice, where the objective was established to optimize a specific activity entrusted to practitioners in the commercial area, which is monitoring and/or searching. of new customer opportunities through different portals which was experiencing difficulties which directly affected the commercial area. The developed methodology consisted of a series of steps, where initially the first step was an analysis to quantify the number of opportunities lost per week due to not complying with due monitoring and/or search, in the second step there was the support of a feedback from the commercial area commenting on the opportunities in which they did not participate. The process materialized in instructions focused on signaling the service portfolio and the correct execution of this monitoring and/or search, accompanied by direct training for other practitioners in the commercial area. As a result, there is a possible better understanding of the correct monitoring and/or search for opportunities for the practitioner, and a contribution to the commercial area of the previously mentioned instructions that is expected to be transferred to future practitioners for a better development of this activity. Therefore, the execution of the instructions supported by the training, achieved a greater understanding in the practitioner of the correct execution of the monitoring and/or search for opportunities such as tenders in different portals, thus optimizing this process that directly benefits the area. commercial.