Diseño de una estrategia de mejora para el cumplimiento del proceso médico - administrativo durante la estancia del paciente en el Hospital Universitario Clínica San Rafael de Bogotá

Abstract

This project was the result of the analysis of the concurrence audit area against the deviations in health care found during the hospital stay of the patients; taking into account the indicators of the Hospital Universitario Clinical San Rafael, IPS of IV Level of complexity in the City of Bogotá. The main objective was to “Design an improvement strategy for compliance with the medical-administrative process during the patient's stay at the Hospital Universitario Clinical San Rafael in Bogotá; by comparing the data before and after its application in a control group; that would allow operational efficiency with an adequate provision of health services”. The Logical Framework Methodology was used, which facilitated a systematic and structured way to identify those involved in the project; carry out a deep analysis of the problems, through which the construction of the problem tree, tree of objectives was achieved and from this, different solution alternatives were formulated; which were validated through ex ante evaluation taking into account 6 criteria; whose result was the choice of the alternative with the highest score that would promote the achievement of the objectives with a minimum of investment risk and a high probability of success of the project. This project in the profile phase demonstrated the successful and efficient application of the Logical Framework Methodology and that it is versatile and properly aligned with the strategic purposes of the institution.