Formulación de un proyecto con metodología de marco lógico para el fortalecimiento de la gestión administrativa bajo la Norma ISO 9001:2015 de un Centro Gerontológico en Mogotes, Santander.

Abstract

With this project, the analysis of the current situation of the Luisa Marcelina Gerontological and Life Center, located in the municipality of Mogotes, was carried out, which requires a substantial improvement in order to increase its competitiveness indexes that allow it to be an organization without spirit. . of profit with social components attractive to national and international investors who wish to inject necessary resources so that the Center can improve both physical and human conditions, which will ultimately result in better service for the 105 older adults who are cared for and their families. To this end, the project was formulated under the logical framework methodology that has the purpose of strengthening administrative management under the ISO 9001:2015 Standard of the Luisa Marcelina Gerontological and Life Center, as a strategy for the care of the elderly in Mogotes, Santander. Among the main results obtained, it is highlighted that the most optimal solution alternative in terms of relevance, social, financial, technological and logistical impact is the “Implementation of a Quality Management System to allow the definition of processes that promote continuous improvement and loss reduction” but two additional alternatives are identified that must be taken into account by the entity as a complement to achieve the objective, which are “Hiring an entity that carries out the certification process under the ISO 9001:2015 standard. Gerontological Center” and “Training and training process for officials and contractors of the Gerontological Center in the development of innovation skills and implementation of best practices.” The project has a total cost of $90,000,161.20 and an execution time of 260.88 days to achieve the implementation of a quality management system that will improve service delivery.