Direccionamiento y estructuración de un Sistema de Gestión de Calidad, bajo los lineamientos de la norma NTC ISO 9001 de 2015, en la empresa Distribuidora Lugor S.A.S

Abstract

This document sets out the design and implementation for the stages of diagnosis, directing, planning and structuring of the Quality Management System under the NTC ISO 9001 of 2015 in the organization Distribuidora Lugor S.A.S., in the city of Bogotá. Initially, a diagnosis of the organization against the standard was carried out to define the steps to follow. In the addressing stage, mission, vision, quality policy, its quality objectives and disclosure were presented. For the planning and structuring stages, procedures of the quality management system were established and procedures were defined for the operation of the organization. As a result, procedures, policies and documents were delivered that will help the organization to improve its performance level. Finally, a diagnosis was made after the implementation of the stages worked, finding an improvement in compliance with the organization's management system compared to the NTC ISO9001 in its current version.