Mitigación de Desviaciones y Mejora del Proceso de Aseguramiento de Órdenes de Compra en Servicio de 4PL Prestado por Geodis LTDA a Ecopetrol S.A

Abstract

With the improvements derived from Geodis's practice, we sought to achieve 100% assurance on insurable purchase orders. Errors were quantified, and efforts were focused on generating strategies and tools for the team to address these errors at their root. These deviations were mitigated, thereby improving the assurance process. This also resulted in the mitigation of nonconformities on the part of the client, opening the way to opportunities to improve the business initially agreed upon between Geodis LTDA and Ecopetrol S.A. This improvement process helped us understand and set a precedent for the magnitude and impact of the contractual aspect in a business of this nature. Keywords: purchase orders, deviations, nonconformities, contractual.