Vigilancia Tecnológica para el diseño de un modelo de buenas prácticas en la gestión y formulación de proyectos sostenibles en el sector salud

Abstract

For a proper transformation, processes focusing on improving quality in service delivery are required. This necessitates additional efforts at all levels of the organization to help avoid errors in implementing changes that could ultimately lead to economic losses for the organizations. Therefore, technological surveillance is included as the foundation for such transformations. Firstly, pillars to follow are established, such as identifying best practices through technological surveillance that maintain the focus on process improvement and are sustainable for organizations and society over time. Having these types of procedures correctly implemented in organizations helps to achieve better performance when qualifying for continuous improvement standards as they focus on staying updated on truly effective processes for delivering services or products. To identify these best practices, a model adapted to ISO 31000 standards is proposed, providing a standardized and internationally recognized framework for risk management. This facilitates the establishment of coherent exercises, primarily aligned with globally accepted standards. Additionally, relevant, effective, and appropriate indicators are included to compare and assess the performance of companies against other benchmark organizations.