Propuesta de Implementación de Herramientas Lean para la Optimización del Proceso de Limpieza Hospitalaria, Realizado para una Empresa de Aseo: Estudio de Caso, Institución de Salud de Bogotá (2024)

Abstract

The objective of this work is to propose improvements in the cleaning processes of a clinic in Bogotá through the implementation of Lean tools, with the purpose of optimizing the efficiency and quality of the service. The methodology used is a mixed approach, combining qualitative and quantitative techniques to diagnose inefficiencies, design improvement strategies and evaluate the potential impact of the proposals on operational performance. The study is non-experimental, focused on the observation of real situations without manipulation of variables. The target population includes 70 cleaning workers of a cleaning company that provides services to the clinic, and a representative sample of 9 employees who operate in critical areas such as hospitalization, operating rooms, ambulatory recovery area, surgery waste area and bathrooms on the second floor. To identify areas for improvement, face-to-face interviews, direct observations and documentary analysis were carried out, which allowed us to detect inefficiencies categorized according to the Lean moves. Based on this diagnosis, a proposal structured in two phases was designed: the implementation of a digital control and supervision system with Andon and a continuous training system based on the TWI methodology. In addition, key performance indicators (KPIs) were defined to measure the impact of the proposal in terms of efficiency, quality and compliance with the established objectives. The proposal is designed to be replicable in other areas of the clinic, seeking not only to solve current problems, but also to establish a sustainable model of hospital cleaning management. The project lays the groundwork for fostering a culture of continuous improvement, safety and operational excellence in the hospital environment.