Informe final de opción de Grado Práctica empresarial Lean Solutions Group

Abstract

This report presents the professional internship experience carried out at Lean Solutions Group, within the Quality Assurance department, with the main objective of supporting process documentation, developing Standard Operating Procedures (SOPs), and creating flowcharts to facilitate process standardization and internal control.

The applied methodology consisted of direct observation through shadowing employees, collecting primary and secondary information, and using documentation tools to ensure clarity, consistency, and applicability of processes. The work included both the adaptation of existing documents and the creation of new manuals and procedures, considering the company’s needs and its international projection.

The main results achieved include the consolidation of clearer and more accessible processes, the identification of improvement opportunities in the traceability of documentation tasks, and the proposal of an improvement plan focused on staffer contact management, the update of training manuals, and the optimization of image formatting in SOPs. These contributions not only strengthened internal efficiency but also enhanced the student’s professional development by applying knowledge acquired in the International Business degree, such as process management, organizational analysis, and business communication in English.