Estrategias para el SIG Laboratorio COLCAN

Abstract

With the aim of promoting CONTINUOUS IMPROVEMENT in strategic, administrative and operational management, as well as accreditation in better quality standards in the protocols, processes and products of the Andrade Narváez COLCAN Clinical Laboratory, an entity with a history of more than 35 years of reliability and compliance in the mission of its value chain, which has the ISO 9001 quality certification, this research and consulting work was carried out, specifically aimed at proposing a set of STRATEGIES through an improvement proposal to the Quality Management with the INTEGRATION approach of standards: NTC-ISO 9001:2015 Quality Management Systems, NTC-ISO 17025:2017 and NTC-ISO 15189:2014 General requirements for quality and competence. This Management System establishes a competitive opportunity to increase and optimize operations, strengthen business sustainability and productivity, guarantee patient satisfaction, generate quality recognition in the market and promote better competencies in the PERFORMANCE of this organization. The field work achieved in synergy with the work teams, leaders, technical and operational managers, including internal auditors, was a fundamental key to advancing along the methodological proposal of this consulting work, in such a way that the results of the Initial phases provided the most nourished inputs and attached to the organizational reality, generating a direct interest of the organization in the consultancy products. Carrying out this work traces a path to follow for the articulation of the standards and allows the COLCAN Clinical Laboratory to recognize the requirements that are in their moment of strength and those that represent a challenge so that their convergence is a fact within of the management system, helping to obtain ACCREDITATION, with the aim of ensuring their technical competence, favoring corporate competitive advantages, guaranteeing better control over quality processes in PERFORMANCE, ensuring precision in the results and giving a better guidance for diagnosis and treatments, and finally providing greater recognition, positioning in the sector, solidity and trust.