Soporte de entornos de servidores virtualizados

Abstract

During my practices at Huawei Technologies Colombia S.A.S. I was part of the Customer Support team, where I was an IT support engineer, responsible for performing follow-up tasks to the different cases related to the deployment of VMs servers. This work focuses on two important points, the management and maintenance of services related to virtual machines and the need for efficient technical support to ensure the correct functioning of the solutions delivered to the customer. Throughout the process, fundamental knowledge on virtualization, server management and resource monitoring were acquired, which were reinforced by observation and supervision in maintenance windows along with Customer Support engineers. In addition, information collection and analysis were conducted within the servers with the aim of identifying faults, verifying software version and running status analysis for each component. As part of the learning, open cases were continuously tracked in the technical support, which allowed for an understanding of the incident handling and resolution processes. Finally, the knowledge acquired was reinforced by a series of presentations to the team, in which the characteristics of the virtualized services, the hardware used to host them, their capabilities and failures were exposed. This strengthened the technical skills and contributed to the knowledge training of each member of the group.