Propuesta de mejora para el control y supervisión del proceso de devoluciones en la empresa Incauca s.a.s

Abstract

This is a degree project whose objective is based on finding out which is the main cause of feedback and stakeholder improvement to lower the quantitative index that allows us to determine the efficiency of the service. To this end, it is necessary to consider under what circumstances this reverse logistics occurs since it is a problem that encompasses all companies already It is of goods and services and that it can get out of control if you don't have the right strategy. Taking into account that this is a problem in which it is affected from the provider to the final consumer. Therefore, a dashboard was created with information from audits carried out daily, which allows to specify results are the most constant reasons for returning merchandise and in what process give, either in the billing, distribution or delivery process, and in this way contact through the database with which the supervisor of the area with the highest percentage of return is available, giving a timely and rapid solution to conclude with the deficiencies.