Propuesta de Mejora Para el Sistema de Gestión de Calidad Bajo los Lineamientos de la Norma ISO 9001:2015 en la Empresa Eléctricos y Controles S.A.S

Abstract

This document addressed the need to optimize the Quality Management System (QMS) of Eléctricos y Controles S.A.S. through a comprehensive diagnosis based on the ISO 9001:2015 standard. The study was conducted from Chapter 4 to the last clause of the standard, identifying the company’s strengths and, primarily, the weaknesses related to quality management.

The diagnosis revealed key deficiencies that impacted both the company’s internal performance and its competitiveness. Among the main issues identified were the lack of traceability in follow-up and after-sales processes, particularly in strategic contracts; limited competitiveness due to the absence of a structured QMS, which prevented participation in more demanding markets; disorganized internal documentation, which caused inconsistencies and hindered standardization; and the lack of clear and reliable data for productive decision-making, making it difficult to achieve continuous improvement and resource optimization.

The general objective of the project was to structure an improvement of the QMS under the guidelines of ISO 9001:2015, aiming to strengthen competitiveness, ensure traceability in processes, and consolidate documentation in a way that would contribute to continuous improvement. To achieve this, the specific objectives established were: to conduct a diagnosis of the degree of compliance with the requirements set out in the ISO 9001:2015 standard for Eléctricos y Controles S.A.S., and to establish improvement proposals for the QMS, including specific actions to be implemented in the processes, allowing for standardization, resource optimization, and performance measurement.

As a result of the diagnosis, improvements and recommendations were proposed for each of the evaluated clauses. The implementation of these actions was expected to help Eléctricos y Controles S.A.S. overcome its challenges, increase its competitiveness in the sector, and establish itself as a benchmark in the industry.