Nivel de riesgo ergonómico por diseño de puestos de trabajo administrativos de un Centro de Reconocimiento de Conductores en Bogotá

Abstract

This study examines the presence of ergonomic risks in the administrative workstations of a Driver Recognition Center (CRC) in Bogotá. The study arises from the need to determine how deficiencies in the design of work areas, furniture, and equipment can negatively impact employees’ musculoskeletal health. A quantitative, cross-sectional, and descriptive methodology was applied, employing the Rapid Office Strain Assessment (ROSA) technique together with the Nordic Musculoskeletal Questionnaire, administered to five workers with more than six months of experience in their positions. The findings showed moderate risk levels (scores between 5 and 6) across all assessed stations, particularly associated with non-ergonomic chairs, inadequate monitor positioning, and the lack of active breaks. The most frequent symptoms were reported in the lumbar region, cervical area, and wrists. Based on these results, the study recommends redesigning workstations, implementing training in postural hygiene, and promoting active breaks as fundamental intervention measures. Critical risks have been identified, the current situation could potentially lead to chronic conditions if not addressed. Therefore, preventive strategies are advised to improve workplace environments and safeguard employees’ physical health.