Propuesta de diseño del sistema de gestión de calidad para el área de producción en la Empresa PEGAMASTER S.A.S bajo los lineamientos de la NTC ISO 9001:2015

Abstract

The Quality Management System (QMS) translates into a permanent search for continuous improvement with the objective of adding value to its products and services, having an impact on the satisfaction of its customers and thereby obtaining competitive advantages that differentiate it in the market. . Similarly, the QMS provides useful tools to analyze processes and improve them according to the trends of the data obtained. Hence the importance of making a correct identification of the process and all the controls that must be done on them. In accordance with the above, a design under the Colombian Technical Standard ISO 9001: 2015 is proposed, for the PEGAMASTER SAS company, to the Production area being this, its missionary process and for which the company requires greater control, efficiency, strengthening organizational and quality in the result of its internal processes. According to the above, developing the Quality Management System, PEGAMASTER S.A.S, will be able to provide tools that identify failures and reprocesses that allow continuous improvement in the Production area.