El empoderamiento de los colaboradores de Coomeva hacia la cooperativa y servicio de calidad con los asociados

Abstract

This project has been carried out based on an in-depth investigation of the The most important cooperative at the national level COOMEVA -Cooperativa Medica del Valle- You will find as a first measure with a communicational diagnosis, to contextualize the company and get to know in depth the structure of the organization, analyzing the internal and external communication that occurs in the cooperative and focusing on the most important process that is carried out in the Company, which is the performance with quality in front of the associates that all collaborators must carry of the Financial, developing communicational proposals that contribute to the good functioning of the organizational culture and the project which we focus on, result of the process of systematizing experiences as Communicators Social. COOMEVA is a cooperative organization of professionals and their families who associate to satisfy common needs by producing and obtaining goods and services and the generation of opportunities for their development. Model entrepreneurship of the solidarity economy, recognized as a source of solutions to the needs and expectations of the Colombian professional and his family. Parent cooperative of a group of 11 companies and 5 Service Units, among which that are: Prepaid Medicine, EPS, Corporation for Recreation and Culture, Tourism Travel Agency, Foundation, Hospital at Home and Los Olivos - Sercofun. Contributing to the integral development of the Associate and his family, by strengthening of the Solidarity Sector and the construction of social capital in Colombia. In our project in the Financial our practical guide and information entity is a program called PASSION COOMEVA, which indicates behaviors that we must achieve and adopt, such as: Attend with empathy, Quality at work, Provide advice, be supportive, be proactive. It is our information entity which provided for the viability of the implementation of our project within COOMEVA and successfully complete our investigation THE EMPOWERMENT OF THE COOMEVA COLLABORATORS TOWARDS THE COOPERATIVE AND QUALITY SERVICE WITH ASSOCIATES. The systematization of experiences will be focused on the participation we had facing this PASIÓN COOMEVA project and the permanent and cumulative process of knowledge from the experience of reality within a company, interpreting events in a critical way and taking with us the insights from our experience at Coomeva. Coomeva opened the doors of his company to allow us the opportunity to obtain experience in such an important Organization and contribute to the education of new professionals and achieve satisfactory results with our internships.